Due to the nature of our products, we do not accept returns or exchanges. Our cuttings are delicate and require immediate care to ensure they remain healthy. Once shipped, they must be used promptly to thrive. However, if your items arrive damaged, we do offer replacements. Please contact us with photos of the damage, and we’ll be happy to resolve the issue. Thank you for your understanding!

If you receive a damaged or defective item, please contact us as soon as possible. Simply send us clear photos of the item showing the issue, along with a brief description, to help us resolve the matter quickly. Once we review the photos, we’ll process a refund or arrange a replacement. Your satisfaction is our priority, and we’re here to make it right!

Yes, we kindly ask that you provide clear photos of the damaged or defective item when requesting a return or exchange. This helps us assess the issue and ensures we can process your request quickly and efficiently. Once we’ve reviewed the photos, we’ll work with you to arrange a refund or replacement. Your satisfaction is very important to us!

If you receive a damaged or defective item, we’ll either reimburse the shipping cost or send out a replacement product at no additional charge. Our goal is to make things right for you as quickly as possible!

You can reach us by email at urbansprig@outlook.com or send us a direct message on Instagram at @urbansprigbox

Absolutely! You can find us on Instagram at @urbansprigbox—feel free to send us a direct message. We aim to respond within 24 hours. Thank you for your patience and understanding as we also need time to rest! 😊

We currently only ship within the UK due to climate concerns. We are committed to reducing our carbon footprint and focusing on more sustainable practices. We appreciate your understanding and hope to find solutions for future global shipping.